YOUR MISSION AT VOI

As a Central Operations Manager, you will report to the Director Of Central Operations and drive operational excellence in staffing models, scheduling, and overall workforce efficiency. In this role you will collaborate cross-functional with both central- and local teams, and leverage your analytical capability to gain deep understanding of operational dynamics and impact operational strategy, market collaboration, and scalable process improvements across all markets. This will include: 

Workforce and Resource Optimization 

• Developing and implementing standardised workforce planning processes, ensuring efficient and effective shift scheduling across all markets.
• Designing scalable staffing models that support operational flexibility, aligning with demand fluctuations and market needs.
• Optimising scheduling processes to balance cost efficiency, compliance, and operational performance.
• Leveraging new tools within the AI space.
• Working closely with in-market teams to tailor workforce strategies to local requirements while maintaining alignment with central goals.
• Supporting markets in contingency planning, ensuring effective staff allocation during peak seasons, disruptions, and operational shifts.

Performance Analysis & Business Forecasting:

• Building and maintain dashboards to track workforce utilisation, cost-efficiency, and productivity metrics.
• Improving forecasting ability and accuracy globally.
• Analysing data to surface performance gaps and prioritise actions to improve workforce effectiveness.
• Translating operational insights into better forecasting, shift allocation, and staffing strategies

Cross-Functional Collaboration

• Driving company wide and high priority initiatives to integrate operational expertise, share best practices, and drive innovation in both e-scooter and e-bike workflows.
• Facilitating knowledge-sharing and best practices across markets
• Collaborating with tech and analytics teams to implement automation and data-driven improvements.

Continuous Improvement & Innovation

• Gaining a deep understanding of operational complexity and proactively addressing emerging challenges in e-bike and e-scooter operations.
• Staying attuned to operational- and industry trends, tools, and innovations to identify opportunities for improvement and scalability.

WHAT YOU NEED TO EMBARK

We’re looking for an analytical and structured problem solver, with the ability to drive data-driven and cross-functional improvements with measurable impact on commercial- and operational metrics in a fast-paced dynamic environment. In addition to this, we believe the right person has:

• Bachelor of Science degree in engineering, business, finance or similar
• Professional fluency in English
• 2+ years experience from operations or strategy consulting
• Experience in conducting and presenting analyses of large data sets, and driving data-driven decision making with measurable impact on commercial- or operational performance
• Experience from managing multiple projects with senior stakeholders

WHY VOI?

Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator and one of the fastest growing scaleups
• Get “skin in the game” through our employee options program
• Have a direct impact on operational excellency and workforce efficiency across all markets
• Work together with inspiring, motivated and fun colleagues towards a common goal
• Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution