YOUR MISSION AT VOI

As Central Operations Manager (Workforce Management) you will focus on workforce flexibility-, shift planning-, and scheduling strategies and play a pivotal role in optimising the workforce operations by ensuring efficiency, effectiveness, scalability, adaptability and cost control in staffing and scheduling across all markets. In this role you will report to the Director of Central Operations and work cross-functionally in close collaboration and with the local- and central teams to analyse workforce utilization, aligning staffing levels with demand, drive strategic improvements in staffing models, scheduling, and overall workforce efficiency to ensure seamless execution of our operations. This will include:

Workforce Optimization & Scheduling:

• Develop and implement standardised workforce planning processes and work closely with the in-market teams to tailor strategies to local requirements while maintaining alignment with central goals
• Optimize scheduling processes to balance cost efficiency, compliance, and operational performance

Flexibility & Staffing Strategy:

• Design scalable staffing models and improve staffing flexibility by developing dynamic shift structures, cross-functional roles, and optimized scheduling methods
• Evaluate and implement solutions for balancing in-house and 3PL workforce models
• Support markets in contingency planning to ensure effective workforce allocation at all times, and develop and execute strategies to reduce reliance on temporary labor

Performance Analysis & Forecasting:

• Build and refine workforce performance dashboards and track key metrics to ensure productivity, engagement, and cost-effectiveness
• Leverage data to identify inefficiencies, forecast workforce demand, and drive actionable improvements

Cross-Functional Collaboration:

• Work closely with stakeholders to align on priorities, improve workforce deployment, and facilitate knowledge-sharing

Continuous Improvement & Innovation:

• Collaborate with the R&D team on identifying and implementing automations to reduce manual effort, increasing accuracy and accelerate data-driven improvements
• Stay ahead of industry trends and workforce innovations, integrating best practices, evaluate and introduce new staffing models, and drive initiatives to improve workforce satisfaction and retention while maintaining operational excellence

WHAT YOU NEED TO EMBARK

We’re looking for an analytical and structured problem solver, with a deep understanding of operational workforce dynamics, and the ability to collaborate and drive cross-functional strategic improvements in a fast-paced dynamic environment. In addition to this, we believe the right person has: 

• A Bachelor or Master of Science degree in engineering, business, finance or similar
• Professional fluency in English
• 3-5 years experience from working hands-on with development, implementation and roll-out of standardisations across warehouse-, logistic- or industrial operations
• Experience in analysis of operational data, operational data-driven decision making and operational performance monitoring
• Experience from managing multiple projects, senior stakeholders and making hard prioritisations

WHY VOI?

Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator and one of the fastest growing scaleups
• Get “skin in the game” through our employee options program
• Have a direct impact on optimising the workforce efficiency, satisfaction and retention
• Work together with inspiring, motivated and fun colleagues towards a common goal
• Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution