Operations Associate, UK
We usually respond within two weeks
YOUR MISSION AT VOI
We are shaping the future of urban mobility, and we need a driven Operations Associate to join our dynamic team. This is a unique opportunity to work in a fast-paced environment where you’ll drive operational excellence, work with a passionate team, and contribute to the success of our mission across multiple cities.
As an Operations Associate, you will play a key role in supporting the Operations team by conducting data-driven analysis, identifying areas for improvement, and managing projects across your assigned region. You’ll be responsible for optimizing our operations processes, collaborating with external partners, and driving performance in a growing market.
Key Responsibilities:
- Operational Strategy Support: Collaborate with Operations Managers to set strategies for successful negotiations with external service providers, ensuring adherence to commercial agreements
- Data-Driven Analysis: Conduct in-depth analytical tasks to identify deviations from KPIs in operations, assessing both top and bottom-line impacts
- Project Management: Lead and manage critical operational projects, including city launches, cross-country initiatives, warehouse relocations, and more
- Operational Excellence: Continuously identify and implement improvements across the region, driving operational efficiency, revenue growth, and cost optimization
- Compliance & Metrics: Work with internal teams and fleet partners to ensure compliance with key operational metrics, ensuring timely and successful delivery
- Cross-Functional Collaboration: Partner with local teams (Public Policy, Marketing) and central teams to optimize operations, expand into new cities, and implement best practices
- Fleet Management: Support the internal Fleet Manager team in managing day-to-day operations and ensuring compliance with service standards
WHAT YOU NEED TO EMBARK
- Education: Bachelor’s or Master’s degree in Business, Economics, Engineering, or a related field from a top-tier university
- Experience: 1-2+ years of experience in operations, strategy, consulting, or within a hyper-growth start-up environment
- Strong analytical skills and experience working with large datasets
- Technical Proficiency: Proficiency in G-Suite and MS Office. Experience with data analysis tools such as SQL, Tableau, Metabase, or PowerBI is a plus
- Language: Fluency in English
WHY VOI?
Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
- Join the #1 micromobility company in Europe and one of the fastest growing scaleups
- Manage the most sensitive critical incident cases while ensuring high quality customer requests resolutions across all markets
- Work with inspiring, motivated and fun colleagues toward a common goal
- Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
- Business area
- Business Operations
- Role
- Operations
- Locations
- London Office
- Remote status
- Hybrid
- Employment type
- Full-time
London Office
About Voi Technology
Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 100,000+ vehicles in 100+ towns and cities across 12 countries, serving 7+ million riders with over 300+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.
Diversity Matters
As a Voiager, we offer you a friendly and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.
Operations Associate, UK
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