Central City Success Manager (m/f/d)
YOUR MISSION AT VOI
As Central City Success Manager at Voi, you will collaborate closely with our Markets, Central Business, and R&D teams to drive market growth and product optimization. Your mission will be to build tools, processes, and guidelines that empower local teams to make the right decisions for optimizing their P&L from a holistic perspective. This includes a specific focus on the user experience and compliance with local permit requirements. You will also support efforts to assess user behavior patterns and proactively mitigate business risks associated with non-compliant user behavior, fraud, and abuse. This role will include:
- Support development and implementation of frameworks, tools and products to assess users’ risk profile , implement and develop processes to proactively prevent or mitigate business liabilities arising from user non-compliant behaviour.
- Focus on new rider risk management function by continuously assessing and reducing impact of insurance risks, city fines and impounds, and also fraud and abuse of T&C by Providing solutions that mitigate risks in individual cases without impact to riderbase development.
- Standardising Rider Risk Metrics Across the Group and developing regular actionable reporting to reduce each risk bucket: insurance, fines, permit and fleet cap risks, as well as forecasting the financial costs of these risks in collaboration with the finance team.
- Owning end to end solutions on rider risks: SOP/playbooks, Rider Messaging, Product Configurations.
- Compiling and providing strategic feedback and business case for product development on rider risk from a rider experience perspective as well as streamlining crossfunctional processes between local teams, Central Ops and Rider organisation.
- Support development of tools and processes to monitor the user experience and level of compliance with local permit requirements.
- Contribute to frameworks and benchmarks to put these data points into context to allow further market growth.
- Support rollout of new products by establishing the foundational tools and frameworks to carry out the same optimization efforts as outlined above.
- Contribute with service design and optimisation expertise in competitive bids regarding tenders.
- Provide product and management teams with synthesised insights and hypotheses supporting ideation, prioritisation and decision making based on cross-market patterns, pain-points and performance data.
WHAT YOU NEED TO EMBARK
We're looking for a commercially minded, action-oriented, and self-sufficient Central City Success Manager who can build strong relationships and thrive in a fast-paced environment. In addition to being fluent in English, we believe the right person has:
- Bachelor's degrees within finance, economics, engineering or another related field
- 2+ years experience from operations, user experience and/or product optimisation
- Experience contributing to complex, multi-stakeholder performance improvement projects
- Hands-on experience of business modelling and data analysis
WHY VOI?
Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
- Join the #1 micromobility company in Europe and one of the fastest growing scaleups
- Get “skin in the game” through our employee options program and be a part of building a world class organisation and a scalable people-function
- Work from our French HQ in Paris and have impact on the company’s success globally
- Work with inspiring, motivated and fun colleagues towards a common goal
- Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
- Business area
- Business Operations
- Locations
- Stockholm, London Office, Berlin Office, Munich
- Remote status
- Hybrid
- Employment type
- Full-time
About Voi Technology
Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 100,000+ vehicles in 100+ towns and cities across 12 countries, serving 7+ million riders with over 300+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.
Diversity Matters
As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.
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