City Operations Manager - m/f/d
We usually respond within two weeks
At Voi, our mission is to create safe, sustainable, and reliable micromobility solutions that benefit everyone. We've been dedicated to this mission since 2018, and today, we proudly hold the position of the #1 e-scooter service in Europe, operating in over 100 cities with more than 300 MILLION rides to date.
Our journey has been incredible, and we're committed to keeping the momentum going. As we continue to expand our operations, we're excited to invite you to join us as a City Success Manager.
Are you ready to embark on the Voiage with us?
YOUR MISSION AT VOI
The City Success team plays a critical role in expanding Voi’s presence in both new and existing markets. We achieve this by building strong relationships with external stakeholders while leveraging our commercial, operational, and strategic expertise. As a City Success Manager, you will be responsible for driving the commercial and operational success of a designated region, ensuring sustainable growth and operational excellence. Your specific responsibilities will include:
- Market Strategy & Growth: Collaborate with the Senior Manager, Head of City Success, and Country Manager to define and implement strategies for growth, setting clear objectives and success metrics for your cities.
- Commercial & Financial Ownership: Oversee city-level P&Ls, ensuring a deep understanding of cost drivers and revenue opportunities to optimize overall financial performance.
- Data-Driven Optimization: Work closely with central growth teams and to leverage analytics and enhance key metrics such as scooter utilization, fleet efficiency, and operational performance.
- Stakeholder Engagement: Partner with Public Policy and Partnerships teams to strengthen relationships with local stakeholders, ensure regulatory compliance, and drive business development initiatives that expand Voi’s footprint.
- Expansion & Market Growth: Support the launch of new cities and the expansion of existing operations, collaborating with core operations teams to ensure seamless execution.
- Competitor Collaboration: Where applicable, engage with competitors operating in shared markets to improve compliance and strengthen industry presence.
- Customer & City Relations: Address concerns and feedback from users and city officials, ensuring a proactive approach to issue resolution and service improvements.
- Continuous Improvement: Identify opportunities for process optimization and lead initiatives to enhance operational efficiency and market positioning.
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Tender & Business Development: Contribute to pre-tender and tender processes to maximize Voi’s chances of securing and retaining key city contracts.
We seek a results-driven professional with strong analytical, operational, and relationship-building skills. The ideal candidate is adaptable, proactive, and thrives in a fast-paced environment, eager to make a lasting impact in urban mobility.
WHAT YOU’LL NEED TO EMBARK
- 3-5+ years of experience in operations, strategy, consulting, or a hyper-growth start-up environment
- Proficiency in tools such as G-Suite and MS Office. You are very comfortable working with and analysing large data sets
- Experience in leading large cross-functional teams as part of complex internal or external project management
- Experience working with and effectively influencing external stakeholders, such as partners, government and media
- Experience working closely with a P&L, budgets, and business cases
- Bachelor or Master of Science in business, economics, engineering or similar would be ideal
- Fluency in German and English is a must
WHY VOI?
Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow professionally and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to:
- Join Europe's #1 micromobility company
- Get “skin in the game” through our employee options program and play a crucial part in maximising VOI’s global revenue
- Have a direct impact on our continued success and the development of the micromobility industry in France.
- Work with inspiring, motivated, and fun colleagues towards a common goal.
- Business area
- Business Operations
- Role
- Operations
- Locations
- Berlin Office, Germany, Hamburg
- Remote status
- Hybrid
- Employment type
- Full-time
About Voi Technology
Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 100,000+ vehicles in 100+ towns and cities across 12 countries, serving 7+ million riders with over 300+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.
Diversity Matters
As a Voiager, we offer you a friendly and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.
City Operations Manager - m/f/d
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