Senior Operations Manager (Central Operations)
Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the #1 e-scooter service in Europe, operating in 100+ cities with over 200 MILLION rides to date. It has been an amazing journey and we have no intention of stopping now! With 60+ warehouses across 12 countries our repairs and maintenance operations are a key driver for both revenue and cost. To ensure continued efficiency we are looking for a Senior Operations Manager (Central Operations) to drive the development, implementation and adherence to standardisations and continuous improvements across all markets. Are you ready for the voyage of a lifetime?
YOUR MISSION AT VOI
As Senior Operations Manager (Central Operations) you will combine an analytical and strategic perspective to identify and address operational performance gaps across all markets. In this role you will focus on solving issues in our repairs and maintenance operations, optimising operational efficiency, developing, implementing and rolling out standard operating procedures (SOPs) and driving continuous improvement in our warehouses throughout Europe. This will include:
- Standardisation: Driving the development, implementation and adherence of SOPs, set KPIs for operational performance, and follow up on results and compliance with set SOPs to ensure consistency and efficiency across all warehouses and markets
- Analysing performance: Analysing operational data to identify performance gaps, make prioritisations and drive continuous improvements
- Cross-functional collaborations: Facilitating and managing cross-functional collaboration to ensure that operational expertise and best practices are effectively applied across the organisation
- Continuous improvement: Continuously working to gain a deep understanding of the operational complexity, staying attuned with operational trends and innovations, and act as a role model for operational best practices and continuous improvement across the organisation
WHAT YOU NEED TO EMBARK
We are looking for an independent and analytical problem solver with the ability to manage multiple change initiatives, build trust and communicate operational insight effectively to a diverse group of stakeholders. In addition to being professionally fluent in English, we believe the right person has:
- Bachelor or Master of Science degree in engineering, business, finance or similar
- 3-5 years experience from working hands-on with development, implementation and roll-out of standardisations across warehouse-, logistic- or industrial operations
- Experience in analysis of operational data, data-based prioritisation and operational performance monitoring
- Experience from managing multiple projects, senior stakeholders and making hard prioritisations
- Strong knowledge of operational processes and continuous improvement
- Previous experience with ISO9001 quality management systems is a merit
WHY VOI?
Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
- Join a fast-moving scaleup and the #1 e-scooter operator in Europe
- Get “skin in the game” through our employee options program and have a direct impact on the efficiency in our operations and continued success
- Collaborate with inspiring, motivated and fun colleagues working towards a common goal across 60+ sites in Europe
- Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
- Business area
- Business Operations
- Role
- Operations
- Locations
- Stockholm, London Office, Gothenburg, Munich, Berlin Office
- Employment type
- Full-time
Our values
Push boundaries - Dare to design the future of mobility
Build with empathy - Create long-lasting, sustainable impact
Ride together - Collaborate with the ambition of changing the world
About Voi Technology
Founded in 2018, Voi is a Swedish micromobility company offering e-scooter and e-bike sharing in partnership with towns, cities and local communities. We believe e-scooters can play a central role in changing how people move in our towns and cities in the future. We want to ensure that the micromobility transformation happens the right way - through real innovative technology, open and transparent dialogue with towns, cities and governments and by adapting our products to local needs. Voi’s holistic Environmental Action Plan tackles emissions and promotes renewable energy use and circularity along its supply chain.
Voi operates in over 100 towns and cities across 12 countries. It is headquartered in Stockholm and employs around 1000 people. To date, Voi boasts more than seven million riders and has served more than 180+ million rides.
DIVERSITY MATTERS
We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more. Regardless of your gender, background, or sexual orientation, we welcome applications from whoever you are including those actively serving as a Reservist or those who have served in the military and their spouses - what’s important for us is what skills and value you can bring to the Voi team. And of course that you’re a great Voi culture add! Therefore we actively discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.
Senior Operations Manager (Central Operations)
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