Since 2018, Voi has been committed to creating safe, sustainable, and reliable micromobility solutions for everyone. Today, we proudly hold the position of Europe's leading e-scooter service, operating in over 100 cities and facilitating more than 200 MILLION rides to date. Our journey has been nothing short of remarkable, and we're eager to continue pushing boundaries! To fuel our expansion and maintain operational excellence, we are seeking a Director of Central Operations who can champion continuous improvements on a global scale.
Are you passionate about shaping the future of micromobility? Here's your opportunity to embark on a transformative journey with Voi!
YOUR MISSION AT VOI
As the Director of Central Operations, you will lead our Central Operations team and take full responsibility for advancing operational excellence and unit economics across all field- and warehouse operations worldwide. You will also play a crucial role in the leadership team of our operations organisation, serving as a role model for operational excellence and change management across the organisation. Your responsibilities will encompass:
- Implementing and enhancing standardised processes and procedures to ensure operational excellence in our field- and warehouse operations.
- Overseeing global inventory management (vehicles, spare parts, batteries) and contributing to strategic enhancements to prolong vehicle lifecycles and minimise waste.
- Continuing to evolve warehouse design, workflow, and operational setup, while identifying and applying local best practices globally.
- Developing precise and actionable forecasting tools for local staffing.
- Holding overall responsibility for data within your domain, driving continuous improvement in global operational KPIs (e.g., repair activity/hour), and leading the team toward data-driven decision-making.
- Managing the team's budget, performance, and outcomes while fostering a culture of continuous improvement and nurturing a world-class central operations team.
- Maintaining close collaboration with other members of the operations organisation leadership team and stakeholders to contribute to the global strategy and raise standards throughout the organisation.
WHAT YOU NEED TO EMBARK
We are searching for a seasoned leader and operational excellence expert with the ability to drive change and manage multiple projects autonomously in a dynamic environment. In addition to proficiency in English, we believe the ideal candidate possesses:
- A bachelor's degree in Engineering, Business, or another relevant field.
- Over a decade of experience in spearheading the development of operational excellence.
- Experience in driving continuous improvements, and developing and implementing standard operating procedures
- Demonstrated expertise in people management.
- Strong analytical capabilities and a data-driven approach.
- A proven ability to prioritise, drive processes, and manage stakeholders.
At Voi, your journey with us is more than just a job; it's a personal Voiage where you will grow professionally within a team and culture that strives to make a meaningful impact on society. In addition to this unique experience, you'll have the chance to:
- Join a fast-moving scaleup and Europe's leading e-scooter operator.
- Participate in our employee options program, allowing you to have a direct impact on the development of operational excellence and the continued success of our business.
- Lead a diverse team and collaborate with inspiring, motivated, and fun colleagues who share a common goal.
- Be part of the micromobility revolution and contribute to creating sustainable cities made for living, free from noise and pollution