Director of Central Operations
Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the #1 e-scooter service in Europe, operating in 100+ cities with over 200 MILLION rides to date. It has been an amazing journey and we have no intention of stopping now! To continue our growth and ensure operational excellence we are looking for a Director of Central Operations to lead the continuous improvements globally!
Do you want to be a part of shaping the future of micromobility? Here’s your chance to join the voyage of a lifetime!
YOUR MISSION AT VOI
The Director of Central Operations will lead the Central Operations team and be overall accountable for the continued improvement of operational excellence and unit economics across all field- and warehouse operations globally. In addition to this, the Director of Central Operations will be a part of the operations organisation leadership team and a role model for operational excellence and change management throughout the organisation. This will include:
- Implementation and continuous improvement of standardised processes and procedures to ensure operational excellence in our field- and warehouse operations
- Owning the global overview and optimisation of local inventory (vehicles, spareparts, battery), and contributing to strategic improvements to increase vehicle lifecycle and minimise waste
- Continuing the blueprint development for warehouse design, workflow and operational setup, and identify local best practices to implement globally
- Building and establishing accurate and actionable forecasting-tools for local staffing
- Having the overall ownership of the data in the domain, driving continuous improvement of global operational KPIs (eg. repair activity/h) and leading the team to increase data-driven decisions making
- Being accountable for the team budget, performance and results, while continuing to promote a continuous improvement mindset and developing a world class central operations team
- Continuously collaborating with the other members of the operations organisation leadership team and other stakeholders to contribute to the global strategy and raise the bar across the organisation
WHAT YOU NEED TO EMBARK
We are looking for an analytical and solution-oriented person with a proven ability to drive operational improvements with a high level of autonomy in a complex and fast-paced environment. In addition to being fluent in English, we believe the right person has:
- 8+ years experience from working with operations, project management or as a strategy consultant in a fast-paced international environment
- Experience from leading small teams, while working hands-on and delivering in your own projects
- Experience from developing and implementing standard operating procedures and KPIs
- Experience from operational excellence and/or continuous improvement
- Proven ability to prioritise, drive improvements, and manage stakeholders
WHY VOI?
Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
- Join a fast-moving scaleup and the #1 e-scooter operator in Europe
- Get “skin in the game” through our employee options program and have a direct impact on the development of operational excellence and continued success of the business
- Lead a team and collaborate with inspiring, motivated and fun colleagues towards a common goal
- Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
- Business area
- Business Operations
- Role
- Operations
- Locations
- Stockholm, Gothenburg, Berlin Office, Munich, London Office
Our values
Push boundaries - Dare to design the future of mobility
Build with empathy - Create long-lasting, sustainable impact
Ride together - Collaborate with the ambition of changing the world
About Voi Technology
Founded in 2018, Voi is a Swedish micromobility company offering e-scooter and e-bike sharing in partnership with towns, cities and local communities. We believe e-scooters can play a central role in changing how people move in our towns and cities in the future. We want to ensure that the micromobility transformation happens the right way - through real innovative technology, open and transparent dialogue with towns, cities and governments and by adapting our products to local needs. Voi’s holistic Environmental Action Plan tackles emissions and promotes renewable energy use and circularity along its supply chain.
Voi operates in over 100 towns and cities across 12 countries. It is headquartered in Stockholm and employs around 1000 people. To date, Voi boasts more than seven million riders and has served more than 180+ million rides.
DIVERSITY MATTERS
We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more. Regardless of your gender, background, or sexual orientation, we welcome applications from whoever you are including those actively serving as a Reservist or those who have served in the military and their spouses - what’s important for us is what skills and value you can bring to the Voi team. And of course that you’re a great Voi culture add! Therefore we actively discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.
Director of Central Operations
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